Yesterday a dear friend of mine sent her husband back to Iraq after a very short two-week visit. As you can imagine, she was in tears driving home from the airport. While driving home she heard that the country radio station KBULL 93 would give tickets to the midnight showing of Spiderman 3 to the families of active duty military that called in. My friend called and between sobs told them she had just sent her husband off to Iraq again. They told her she could have the tickets and put her on hold so that they could collect her contact information.
My friend waited on hold for a good 30 minutes, then the phone hung up on her. She tried calling back later in the day and the dj she spoke with gave her the business line to call. She left a message and her call was never returned.
So what, right? Who cares if she didn’t get movie tickets. The thing is, she needed that diversion. She needed to get out of the house and needed that two hours to forget that she had just dropped off the love of her life to go fight in a war. She was disappointed on an already dismal and gray day.
I decided to email the radio station and let them know what went on. So did a few of my friends (I think four of us at the most.) Here is what I sent them:
Yesterday morning my friend took her husband to the airport. He was here for two weeks after being deployed to Iraq for a long while. He is heading back to Iraq and will be there until December.
On her way home from the airport my friend called your radio station when you asked that military families could call in for tickets to the new Spiderman 3 movie. She was caller 15 and won! She was so happy! She was placed on hold and told that someone would get back to her to take her information. She waited on hold for a long while, then the phone hung up on her. She tried calling back and the dj working told her to contact the business office. She left a message with the business office but didn’t hear back.
My friend never received her tickets and was unable to go to the movie. This may not seem like such a big deal to you or me, but it was a big deal to her. She was so excited about going! Yesterday was a really hard day for her and she really could have used the diversion. She was really disappointed.
Anyway, I guess I am writing to let you know about someone that slipped through the cracks. My friend is a wonderful person, a great wife and a great mom who does it all herself while her husband is away fighting for our country. She deserves to have a break! Anything you could do to correct this situation would be fabulous. I know you guys will do your best.
Little did I know that that email would stir a reeking, festering pot of meanness. The radio station called my friend this morning. Instead of apologizing for their mistake, they went off on her about how inappropriate it was for her friends to innundate them with emails (again, as far as I know there were only four at the most sent). They were upset and mad and let her know it. She started crying and ended up hanging up on them.
The program director emailed me and asked me to please give him a call this morning. I called and he asked me to explain the situation. I told him what happened, he asked me what time it happened. I told him that I didn’t know, and that the whole situation was blown out of proportion. That all I wanted was to do something nice for my friend. That I saw she got the raw end of the deal and I wanted to make it right because she would never try to make it right herself. He told me that since I lacked information about what happened and was hearing everything third person that he would have to talk to my friend personally. I explained to him that she did not want to talk with them. That the conversation with the morning guys this morning had made her completely upset on an already upsetting day and she was done with the whole thing. I told him that all I was trying to do was something nice for my friend, that I wasn’t mad about anything at all until they called her this morning and made her feel like garbage for something her friends did. I told him that all she wanted was an apology at this point and that she deserved it.
He told me that this phone call was not intended to be a B!tch Session for me.
Excuse me? I was not trying to make it a B!tch Session, I was trying to make things right. Apparently that wasn’t going to happen. He told me he was terminating the call because we had nothing more to say to each other.
So now I am ticked. TICKED! Ticked about the way the treated me and 10000 times more ticked about the way they treated my friend. They had no right to call her and make her feel bad. I told him I was going to let every person that I knew NEVER to listen to KBULL 93 in Salt Lake City again. So here I am, attempting to do that. For a country radio station that claims to be “supporting our troops and their families” they are sure doing a crappy job. Way to show them your support guys.
Bloggers, I would love if you could link to this page so we can spread the word.
PS K-Bull: I LOVE the Dixie Chicks. Won’t you start playing them again?